He visited factories and warehouses to get a better understanding of the business and improved Reckitt’s relationship with its key retailer customers. Narasimhan met a committee representing survivors of the toxic air purifier scandal not long after joining and wrote a personal apology letter to the South Korean independent commission for social disaster investigation. This was a company that was not only trying to digest a disastrous takeover when he started but was also recovering from a serious cyber attack, manufacturing problems, a failed product launch, and a health scandal where hundreds of people in South Korea died from fatal lung disease caused by exposure to a humidifier disinfectant sold by the group. The executive, who favors a single espresso shot a day, is given the greatest credit for changing the culture at Reckitt. He’s quite efficient,” she said in a call with Bloomberg, adding that his biggest achievement was upgrading the company’s whole supply-chain infrastructure. “He only took about two quarters to come up with that, communicate it and roll it out. Narasimhan is a quick decision maker and didn’t take long to impose the “huge turnaround strategy” for Reckitt, said Alicia Forry, an analyst at Investec. Still, he will be working closely with longtime chief Howard Schultz, who has upended the coffee chain’s management and strategy since coming back to the helm for a third stint.
Disposals included the Chinese division of infant formula maker Mead Johnson, an ill-fated top of the market $17 billion takeover by predecessor CEO Rakesh Kapoor that was more expensive than all of Reckitt’s previous deals combined.Īnalysts, investors and other people who know him do not expect Narasimhan to shy away from large strategic moves at Starbucks. As he prepares to leave, the entire executive management team at Reckitt is different to the one he started with in 2019.īy the six-month mark, Narasimhan had come up with a strategy to turn around Reckitt’s performance that has prioritized growth and investment in its health, nutrition and hygiene divisions while shedding noncore brands. He hired a top executive from his former employer PepsiCo Inc., to fill a new role of chief transformation officer. Within the first three months of officially starting, Narasimhan had replaced the chief financial officer and dispensed with the services of the Hygiene Home division president, who had worked at Reckitt for 32 years.
Books and coffee are both important parts of everyday life, so we created a link between favorite books and favorite coffees.Narasimhan, 55, was not afraid to make changes quickly. The ‘library’ invites visitors to choose an espresso drink as they would a book, and verse themselves in espresso drinks as though quietly entering into a fictional world. The reverse side of the book cover has been punched into a tall or short size tumbler insert, which can be used in a Starbucks Create Your Own Tumbler. At the counter, visitors can trade the book for an actual espresso drink, but retain the book cover which tells them about the drink they have chosen, to use as a book cover, as they like. Visitors can stroll around the space, freely pulling books off the shelves to read and choose the drink that best suits them. Each color of book corresponds to a different espresso drink. On the shelves, we positioned books with covers in nine different colors. We designed the space to be like a library, with bookshelves.
A pop-up shop dedicated to Starbucks’ espresso drinks, in which visitors can learn more about drinks like lattes, cappuccinos and cafe mochas.
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